FAQ

BEFORE ORDERING

HOW DO I PLACE AN ONLINE ORDER?

Placing an order on bwstore.eu is simple, just follow these steps:

  1. Choose the product you are interested in (you can use the categories or the search engine as a guide) and access the data sheet.
  2. Check in the description that the product meets your needs, select the packaging and color of the product, when there are variants, indicate the desired units and click on ADD TO CART.
  3. You can continue to browse the site and add other items to the cart or proceed with the purchase by accessing the cart and clicking on PROCEED.
  4. If you have an account on bwstore.eu Log In, if it is your first purchase, fill out the form with your details and register. REMEMBER: if you need an invoice, fill in the required fields by inserting the VAT number without letters or spaces.
  5. Choose the payment method you prefer Credit / Rechargeable Card, Bank Transfer (1-2 days for credit), PayPal or, upon agreement with the company, cash on delivery.
  6. Choose the payment method and you will receive by email all the information about the purchase.

DO I NEED TO CREATE AN ACCOUNT TO BUY IN BALLOONS WORLD STORE?

Yes, in this way you will quickly make your purchases and will make us aware of the data necessary for sending the goods. We strongly recommend the creation of an account, since it will allow you to place orders even in different steps, since the cart is permanent until the order is completed. In the event that you start to place the order without login, after a maximum of 10 days, the order will be canceled automatically without notice. Furthermore, from your Account you will be able to access information on sending your order, download your invoices or place future orders making the purchase process easier.

WHAT KIND OF INFORMATION CAN I FIND IN MY ACCOUNT?

  • All orders made with your Account and their details: date, status, products, amount, etc.
  • Invoices for orders sent in downloadable pdf format.
  • Your Account data which you can modify at any time (IMPORTANT: the modification of the tax data must be made by sending a request through the contact form).
  • The billing and shipping addresses already entered in the Address Book.

DELIVERY TIME

Delivery times will depend on the following circumstances:

  1. If all items are in stock at the time of credit:
    • Italy: 2-5 working days
    • For other areas contact the company
  2. If some of the items are not available for immediate delivery, the following cases may arise:
    • Available from: XX / XX / 2022 - products not available in stock at the time of the order and for which we indicate the expected date of receipt at our warehouse.
    • On order, delivery times : X-XX days - products on order and for which we indicate the delivery times from the supplier to our warehouse starting from receipt of payment.

Your order will be dispatched as soon as all items are available. On some occasions, various shipments are made, subject to communication by the company.

SHIPPING FEES

The shipping costs are calculated automatically by inserting the items in the shopping cart of the web page and selecting the sending province, the cost indicated will depend on the weight and volume of the items chosen. Orders placed from abroad are not subject to VAT at the time of purchase. VAT, customs taxes and customs clearance costs will be charged to the customer, where applicable.

TERMS OF PAYMENT

You can pay for your orders in the following ways:

  1. Credit / Rechargeable Card
  2. PayPal
  3. International Bank Transfer (credit times approximately 1-2 days)
  4. Cash on delivery

The fastest and safest payment methods that guarantee that your order is prepared immediately are credit or rechargeable cards and PayPal.

Bank transfers can take up to 3 days to be credited to us, the order will be prepared or sent as soon as it is credited. In case of urgency, we always recommend proceeding with a credit card or PayPal.

CAN I PAY ON DELIVERY?

Yes, upon agreement with the company which can be done by phone or by writing to info@bwstore.it .

CAN I COLLECT MY ORDER FROM YOUR LOCATION?

Orders can be collected from our warehouses by communicating the desired collection date at least 2 days in advance. In any case, all orders are made online through our e-commerce. For shipments to be made to the address indicated, if you have agreements with shipping agencies we can send you a quote without shipping costs and you can send your courier to collect the goods at our warehouse (Casalvieri, Italy), all the necessary information in this regard they will be provided to you by writing to info@bwstore.it

ARE ALL PRODUCTS AVAILABLE FOR PURCHASE?

We have in our catalog a large quantity of items with immediate availability marked with the words: Available - Delivery within 3/7 days.

For products not in stock we indicate the expected availability date; although they are not physically in stock, the items can be purchased and in this case we consider that the customer is aware of the waiting times indicated on the page and accepts them: On order, delivery times: x-xx days or Available from: xx / xx / 2021.

WHICH PRODUCTS TO CHOOSE?

Our purchasing department works daily to offer you detailed and updated information on all the products on the site. Consult the technical data sheet of the products to know all the details.

If in addition to the specifications indicated on the site you need more information, you can get in touch with us through our contact form or by calling +39 0776 617197 or by writing to WhatsApp number +39 351 7718583

HOW LONG DO I HAVE TO TAKE ADVANTAGE OF THE RIGHT OF WITHDRAWAL?

You have 14 days from receipt of the goods to exercise the right of withdrawal. Once the deadlines have been exceeded, no returns will be accepted. (Consult the Purchase Conditions to find out what type of products are excluded from the right of withdrawal).

To make the return, you will first need to open a claim by following a few simple steps:

  1. Using the CONTACT form , referring to the specific order
  2. By contacting us by email at info@bwstore.it

WHAT ARE THE GENERAL CONDITIONS OF THE WARRANTY?

Given that the warranty differs according to the product purchased, the applicable conditions are listed below:

  • Latex products: we guarantee latex products for 6 months if stored in an environment suitable for their conservation. By this we mean a dry place, without direct exposure to light and well packed.
  • Foil products: we guarantee latex products for 1 year if stored in an environment suitable for their conservation. By this we mean a dry place, without direct exposure to light and well packed.
  • Electronic products: 1 year, if stored in an environment suitable for their conservation and if used correctly. Malfunctions, breakages and / or defects resulting from improper use invalidate the warranty.
  • Accessories and consumable parts such as batteries, cables, bulbs, fuses, etc. are not covered by the warranty.
  • In the event that the defect presented depends on incorrect use of the product, the repair will be charged to the customer.
  • To take advantage of the guarantee you must first open a complaint and indicate the problem encountered or the non-compliance. We will indicate below how to proceed for any return of the product.
  • You can consult the Purchase Conditions here .

HOW DO I GET A NEW PASSWORD?

Getting a new password is simple, just follow these steps:

  1. Click on Sign in.
  2. Click on FORGOT YOUR PASSWORD?
  3. Enter the email address used to register in Balloons World Store
  4. Follow the instructions you will receive by email and set your new password.

I WANT TO BUY WITH VAT NUMBER, HOW TO DO?

If you have a VAT number and you are not yet registered on our site, then register using the PROFESSIONAL REGISTRATION link in the LOGIN section. Fill in all the fields carefully, making sure to enter the VAT number and the Tax Code if you are the owner of a sole proprietorship and also provide us with the PEC and / or SDI Code.

If you are already registered and wish to complete your registration form by providing us with your tax information, please contact us by email at marketing@bwstore.it . We will update your personal data on the management system and enable you as a Business customer.

I WANT TO BE A RETAILER

  1. Create a customer account on Balloons World Store using the PROFESSIONAL REGISTRATION link in the LOGIN section. Fill in all the fields carefully, making sure to enter the VAT number and the Tax Code if you are the owner of a sole proprietorship and also provide us with the PEC and / or SDI Code.
  2. We will notify you by email as soon as your account is enabled.

I WANT TO BE INFORMED ABOUT DISCOUNTS AND PROMOTIONS

You can discover all our promotions in different ways:

  1. By visiting our OFFERS section.
  2. By subscribing to our Newsletter.
  3. Following us on:

I HAVE ALREADY PLACED AN ORDER

I WANT TO KNOW IF MY ORDER HAS BEEN CONFIRMED?

The fastest way to find out the status of your order and payment is to log into your Account on our site and check the status of your order.

The status PENDING FOR SHIPPING, SENT and PARTIALLY SENT indicate that the payment for your order has been correctly credited.

A PENDING PAYMENT status means we haven't received your payment yet. Remember that payments made by credit card or PayPal are immediate, while those made by bank transfer can take up to 3 working days to be credited. If after these terms the order status has not changed, contact us through the form on our site indicating your order number.

WHAT KIND OF INFORMATION CAN I FIND IN MY ACCOUNT?

  • All orders made with your Account and their details: date, status, products, amount, etc.
  • Invoices for orders sent in downloadable pdf format.
  • Your Account data which you can modify at any time (IMPORTANT: the modification of the tax data must be made by sending a request through the contact form).
  • The billing and shipping addresses already entered in the Address Book.

WHERE IS MY ORDER?

By logging into your Account you will have all the information about your purchases available. We list below the possible statuses of your order to quickly know their situation:

  1. Pending payment : Your order has not yet been paid, or the bank transfer has not yet been credited. Upon receipt of payment, the status of your order will change to "Awaiting Shipment".
  2. Awaiting Shipment : We have successfully received your payment. If all the products ordered are in stock your order will be prepared to be sent as soon as possible (usually the same day or the next). If some products are not available, the order status will remain unchanged "Awaiting Shipment" until all the missing items are physically present in our warehouse. You can check the estimated dates of receipt of the products by logging into your Account . If you need to receive your order immediately, contact us and we will inform you about the feasibility.
  3. Sent : Your order has been processed. You will have received an e-mail with all the information on sending. You can track your order by logging into your Account by clicking on the order in question and then on SHIPPING STATUS. You can also request the delivery number of your order by writing to info@bwstore.it
  4. Partially sent : We have sent the available products of your order while we are waiting to receive the rest of the goods from our suppliers. You can check the expected delivery dates in your Account .

CAN I CHANGE AN ORDER THAT IS ALREADY MADE?

Below we explain how to change or cancel your order:

If you want to change:

An unpaid order : you must contact us by phone or by email at info@bwstore.it indicating whether the previous order should be modified or integrated. An order in the status "Awaiting Shipment": you must contact us as soon as possible by phone or by email at info@bwstore.it indicating the changes you want to make and the number of your order. An order sent : it will be impossible for us to modify it. You can contact the transport agency or refuse delivery of the order. In case you refuse the delivery:

  1. Once we have received the return of your order, we will check its status and reserve the right not to make a full refund if it is not in perfect condition. Receipt of the goods in non-original packaging will decrease the value of the product.
  2. Balloons World Store SRL will manage the refund of the corresponding sum through the same payment method used by the Customer at the time of purchase. The cancellation of the order will take place in 1-2 days, and you can confirm the status through your customer area. The refund will be made in a maximum time of 10 working days.

If you want to cancel:

  • An article of your order: contact us as soon as possible by phone or by email at info@bwstore.it indicating the changes you want to make and the number of your order.
  • The entire order: you must contact us by phone or email at info@bwstore.it and communicate it. You will receive a confirmation of the cancellation of your order by e-mail. The cancellation of the order will take place in 1-2 days, and you can confirm the status through your customer area. The refund will be made in a maximum time of 10 days

DELIVERY TIME

Delivery times will depend on the following circumstances:

  1. If all items are in stock at the time of credit:
    • Italy: 3-7 working days
    • For other areas contact the company
  2. If some of the items are not available for immediate delivery, the following cases may arise:
    • Available from: XX / XX / 2021 - products not available in stock at the time of the order and for which we indicate the expected date of receipt at our warehouse.
    • On order, delivery times : X-XX days - products on order and for which we indicate the delivery times from the supplier to our warehouse starting from receipt of payment.

Your order will be dispatched as soon as all items are available. On some occasions, several shipments are made, in this case you will have the possibility to choose from your cart the option that interests you the most.

SHIPPING FEES

The shipping costs are calculated automatically by inserting the items in the shopping cart of the web page and selecting the sending province, the cost indicated will depend on the weight and volume of the items chosen. Orders placed from abroad are not subject to VAT at the time of purchase. VAT, customs taxes and customs clearance costs will be charged to the customer, where applicable.

CAN I CHANGE THE ADDRESS OR DELIVERY DATE OF AN ORDER ALREADY SENT?

To change the sending data, it is necessary to contact the company by phone or by email at info@bwstore.it .

CAN I REQUEST A CHANGE OF AN INVOICE ALREADY ISSUED?

Once your order has been delivered your invoice will be available by accessing the order details of your account. An invoice is issued for each shipment, if you need a single invoice you will have to notify us and in this case we will not be able to carry out partial shipments of items already available. If you want to change ANY DATA on your invoice you must notify us within a MAXIMUM TERM OF 1 DAY from the date of issue of the invoice, contact us by phone or by email at ammin@bwstore.it specifying the Invoice Change Request and indicating in detail the changes requested.

CAN I COLLECT MY ORDER FROM YOUR LOCATION?

It is possible to collect orders from our warehouses by communicating the desired collection date at least 2 days in advance. In any case, all orders are made online through our e-commerce. For shipments to be made to the address indicated, if you have agreements with shipping agencies we can send you a quote without shipping costs and you can send your courier to collect the goods at our warehouse (Casalvieri, Italy), all the necessary information in this regard they will be provided to you by writing to info@bwstore.it

I WANT TO BE INFORMED ABOUT DISCOUNTS AND PROMOTIONS

You can discover all our promotions in different ways:

  1. By visiting our OFFERS section.
  2. By subscribing to our Newsletter.
  3. Following us on:

I HAVE ALREADY RECEIVED MY ORDER

WHAT SHOULD I DO ON RECEIPT OF MY ORDER?

The first and most important thing, before accepting the delivery, is to check the condition of the packaging. If it is visibly damaged, you can proceed with one of the following two options:

  1. You can refuse the delivery.
  2. You can accept the delivery by indicating on the courier's transport document “Acceptance with reserve, damaged packaging”. In this case, immediately check the condition of the item to check for internal damage.

In both cases you must get in touch with us within a maximum of 24 hours, by contacting us by phone or by email at info@bwstore.it .

** Balloons World Store SRL will not be held responsible for breakage due to transport if the Customer at the time of signing for acceptance does not clearly indicate that the package is damaged. If the customer accepts the damaged package without indicating it in the transport document / Pad and without reporting the damage within 24 hours of delivery, it will be impossible for us to bear the costs of repair and / or replacement and the customer will not be able to exercise his right to withdrawal or complaint against Balloons World Store SRL **

WHAT SHOULD I DO IF I HAVE PROBLEMS WITH ANY ITEM?

First of all, read the user manual carefully, often the answers to your doubts can be easily found by consulting it. If even after consulting the manual the problem persists, you will need to contact us by email at info@bwstore.it providing us with all the details related to the complaint: videos, photographs illustrating the malfunction and / or damage of the supplied product. An employee will act promptly to respond to your request.

HOW CAN I CONTACT THE AFTER-SALES SERVICE?

Contact us by email at info@bwstore.it or call us at + 39-0776-617197.

I RECEIVED AN ITEM IN BAD CONDITION, WHAT SHOULD I DO?

In these cases, remember that the most important thing is to check if the packaging is damaged. You have two options:

  1. Refuse delivery
  2. Accept the package indicating in the courier document "Damaged package", check the status of the product at the moment, and if there is any damage, contact us within 24 hours.

Contact us by email at info@bwstore.it providing us with all the details related to the complaint: videos, photographs illustrating the malfunction and / or damage of the supplied product. An employee will act promptly to respond to your request.

HOW CAN I EXCHANGE OR RETURN IT?

Contact us by email at info@bwstore.it providing us with all the details related to the complaint: videos, photographs illustrating the malfunction and / or damage of the supplied product. An employee will act promptly to respond to your request.

We will email you the instructions to proceed with the item change or return.

Remember that you can take advantage of the right of withdrawal up to a maximum of 14 days from receiving the order and you can return part or all of your purchase. After these terms we will not accept requests for withdrawal. Read the Purchase Conditions and find out for which products the right of withdrawal cannot be used.

WHERE CAN I FIND THE PURCHASE INVOICE?

The purchase invoice is issued after delivery of the goods and can be downloaded by accessing the order details of your account. An invoice is issued for each shipment

To download the invoice in pdf format, access your Account on www.bwstore.eu :

  1. Locate the order for which you want to download the invoice and click on DETAILS
  2. Click on PRINT INVOICE

HOW LONG DO I HAVE TO TAKE ADVANTAGE OF THE RIGHT OF WITHDRAWAL?

You have 14 days from receipt of the goods to exercise the right of withdrawal. Once the deadlines have been exceeded, no returns will be accepted. (Consult the Purchase Conditions to find out what type of products are excluded from the right of withdrawal).

To make the return, contact us by email at info@bwstore.it .

WHAT ARE THE GENERAL CONDITIONS OF THE WARRANTY?

Given that the warranty differs according to the product purchased, the applicable conditions are listed below:

  1. Latex products: we guarantee latex products for 6 months if stored in an environment suitable for their conservation. By this we mean a dry place, without direct exposure to light and well packed.
  2. Foil products: we guarantee latex products for 1 year if stored in an environment suitable for their conservation. By this we mean a dry place, without direct exposure to light and well packed.
  3. Electronic products: 1 year, if stored in an environment suitable for their conservation and if used correctly. Malfunctions, breakages and / or defects resulting from improper use invalidate the warranty.
  4. Accessories and consumable parts such as batteries, cables, bulbs, fuses, etc. are not covered by the warranty.
  5. In the event that the defect presented depends on incorrect use of the product, the repair will be charged to the customer.
  6. To take advantage of the guarantee you must first open a complaint and indicate the problem encountered or the non-compliance. We will indicate below how to proceed for any return of the product.
  7. You can consult the Purchase Conditions here.

DEADLINE FOR CHANGING THE INVOICES

Once your order is delivered your invoice will be available by accessing the order details of your account. An invoice is issued for each shipment, if you need a single invoice you will have to notify us and in this case we will not be able to carry out partial shipments of items already available.

If you want to change ANY DATA on your invoice you must notify us within a MAXIMUM TERM OF 1 DAY from the date of issue of the invoice, contact us by phone or by email at ammin@bwstore.it specifying the Invoice Change Request and indicating in detail the changes requested.

WHAT SHOULD I DO TO TAKE ADVANTAGE OF A CREDIT IN MY FAVOR AND PLACE A NEW ORDER?

Get in touch with us and we will help you place your new order. We will indicate the exact amount to your credit and give you instructions on how to proceed with the balance of the new order.

I WANT TO BE INFORMED ABOUT DISCOUNTS AND PROMOTIONS

You can discover all our promotions in different ways:

  1. By visiting our OFFERS section .
  2. By subscribing to our Newsletter.
  3. Following us on:
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© Balloons World Store srl - Via S.Leonardo, 41 (loc. Squadra) 03034 Casalvieri - FR - Cap. Soc. euro 20000 I.V. - R.E.A. FR - 165453 - P.IVA e C.F 02621590609 Copyright 2022